Refund policy
At Aziza Handcrafted, we are committed to providing our clients with unparalleled service and exceptional quality.
Please review the following terms regarding repairs and refunds:
Repair Policy
Repair Period: Clients have 30 days from the date of receiving their item to request repairs. After this period, charges will apply based on the severity of the damage or issue. Our team will provide a detailed estimate before proceeding with any repair work. Please email
info@azizahandcrafted.com Subject “Repair”
Inspection Process: All jewelry will undergo a comprehensive inspection prior to repairs. This ensures that the piece has not been altered by any other party and will be handled solely by our skilled artisans, who take pride in maintaining the integrity of each piece.
Complimentary Polishing: We offer complimentary polishing services to our clients, allowing you to keep your jewelry in pristine condition. Please contact us when your piece requires freshening up!
Expert Craftsmanship: All repairs and maintenance are performed by our highly trained professionals, ensuring that your cherished items receive the highest level of care.
Refund and Exchange Policy
Final Sales: All sales are final. As each piece is custom-made to order, we do not offer refunds.
Exchanges: Clients may exchange their item for one of equal or lesser value within 10 business days of receiving their package. To initiate an exchange, please ensure the item remains in its original condition and packaging. Please email info@azizahandcrafted.com
Subject “Order #number and Exchange”
Conditions for Exchange: Items eligible for exchange must be unworn and free from any signs of use. We reserve the right to inspect the item prior to processing an exchange.
Shipping for Exchanges: Clients are responsible for the shipping costs associated with returning items for exchange. We recommend using a trackable shipping service to ensure your item is safely returned.
We appreciate your understanding of our policies and look forward to providing you with exceptional service. For any further inquiries, please do not hesitate to reach out to us.